Contact Us or Check out some Frequently Asked Questions

What is your Return Policy?

At BigMallApp, we operate with a definitive policy where all sales are considered final. This approach ensures that we maintain the highest standards of quality and service for all our products.

What shipping methods are available for my purchase?

​We offer Standard Shipping for all orders, which typically ensures delivery within a timeframe of 10-14 business days. This option is designed to provide a reliable and efficient delivery service for our customers.

What should I do if my order has not arrived?"

In the rare instance that you have not received your order, we are here to assist. Please reach out to our customer support team via live chat or email. Our dedicated team will work diligently to resolve your issue and ensure your complete satisfaction with your purchase

When can I expect my order to be delivered?

Your order is important to us, and we strive to deliver it promptly. You can expect to receive your order within a maximum of 14 business days. We are committed to ensuring timely delivery and keeping you informed throughout the shipping process

Where is your company's headquarters located?

​Our company prides itself on its roots and location. The headquarters of BigMallApp is located in the scenic region of northern Michigan, from where we oversee our operations and manage customer relations.

Is it possible to alter an order after it has been placed?"

​Understanding that plans can change, we offer the flexibility to modify your order. You have a 24-hour window from the time of placing the order to make any changes. Our customer service team is available to assist you in making these adjustments efficiently